Good Evening

We have spent the last 24 hours putting into place plans to allow us to safely navigate the 2nd lockdown which starts on Thursday.

We have formed our plans based on government advice, the British Veterinary Association guidance and that of the Royal College of Veterinary Surgeons.

The clear message from all is to stay at home whenever possible. Slowing the spread of Covid-19 remains the top priority for everyone. Public health, including the safety of our team members and our clients remains paramount

We have put many systems in place to help protect our clients and our wonderful team members since the beginning of March, and although we were looking forward to welcoming our clients back inside our doors within the next few weeks we will sadly have to postpone this for now.

Our MPV practice family has been split into 3 main socially distanced teams since March, with our vets and nurses continuing to provide 24-hour care 7 days a week.

We will continue to work within these teams for the foreseeable future – even though we all wish that we could be back together again, we know that this is not in the best interests of our clients, patients and colleagues.

Both of our practices will stay open for the foreseeable future – with all urgent and emergency cases being seen 24 hours a day at our practice on Moss Industrial Estate – should this change we will update you.

As of Thursday we will follow the BVA’s advice and see emergency cases and those in which the pet’s welfare will be compromised without veterinary attention. Our team are on hand 24/7 to advise you regarding this and will answer any questions you have.

We will continue to vaccinate young puppies and kittens.

We will complete any vaccination courses already started.

We will continue to vaccinate rabbits.
We will provide annual leptospirosis vaccinations to our canine patients.
Neutering will take place on a case by case basis where clear need is identified.

We will triage all of our patients by telephone – as we have been doing since March and will reintroduce telephone and video consultations for those patients we are able to help with the remote prescribing of medications.
We will see any patients that need seeing at one of our practices.

Our phones will be answered 24/7.
We learnt how to effectively manage cases remotely during the first lock down and we will utilise that skill set once again with a full team on the end of the phone.

If you have any concern at any hour, please call us. We will help.

We ask that you inform our team if you are self-isolating for any reason, or if you have any symptoms of C-19 which include a new and persistent cough, high temperature, loss of taste or smell.

We ask that you telephone us for advice or an appointment and do not arrive at the practice (unless in the case of an extreme emergency) without us knowing to expect you.

We ask that you respect social distancing guidelines at all times whilst our team assist you.

We ask that you give us at least 24 hours’ notice for repeat prescription requests.
We ask that you wear a face covering at all times if you are within one of our buildings.

We ask that you respect our team at all times and understand that they are doing their very best in difficult circumstances, working hard to balance animal health and welfare, public health, your safety and the safety of their teams.

We ask that you respect our vets’ clinical and professional judgements when risk assessing your pets need for treatment and vaccination, these assessments will vary across the country due to local disease risks. They will also vary between clients due to individual circumstances.

We ask for your patience whilst we navigate our way through this second lockdown.

If you have any concern at any hour, please call us. We will help.

Stay safe.

Caroline, Lloyd and the entire MPV team.

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